CALAIS ENGINEERING WORKS - 14 - 17 FEBRUARY 2012
03/02/02
Due to essential engineering works taking place in the Calais area from Tuesday 14 to Friday 17 February, there will be some amendments to the departure and arrival times of Eurostar services mainly on the London to Paris route.
Please click here for full details of these changes
Phase 2 of these works will take place from Monday 5 to Friday 9 March and we will advise of any changes to our timetable when information becomes available.
We apologise for any inconvenience this may cause.
Please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com with any queries.
EUROSTAR PUBLIC FARES RANGE FROM 7 FEBRUARY 2012
01/02/12
Effective 7 February 2012 there will be some changes to our public fare range.
Please click here to download the latest fare guide
A summary of these changes are as follows:
To guarantee the current prices, please finalise any provisional bookings by Monday 6 February 2012.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
POTENTIAL NATIONAL STRIKE ACTION IN BELGIUM ON 30 JANUARY - UPDATE
26/01/12
We have been informed that the planned national industrial action in Belgium is still very likely to take place, starting at 22h00 this Sunday and ending at 22h00 on Monday 30 January.
During this 24-hour period, public transport will be heavily disrupted and Eurostar and other onward connecting rail services will not operate to or from Brussels during this period.
The 19:04 service from London on Sunday 29 January will terminate at Lille and a bus service will be in place between Lille Europe and Brussels Midi. On Monday, we will be running a service to Lille and a bus service will be in place between Lille Europe and Brussels Midi stations.
A revised service will be in operation between the UK and Lille. Services between London and Paris will operate as normal.
Please click here for details of the revised service
Those who wish to re-book, or are unable to travel and would like to refund their tickets, should contact their original point of sale. Refunds can be done anytime in the next 2 months.
POTENTIAL NATIONAL INDUSTRIAL ACTION IN BELGIUM ON 30 JANUARY
24/01/12
We understand that there is the threat of national industrial action in Belgium from 22:00 on Sunday 29 January until 22:00 on Monday 30 January which will affect public transport.
In the event of the industrial action occurring, Eurostar services to and from Brussels and Lille and any onward connecting services within Belgium are likely to be disrupted.
We are advising customers who are due to travel to or from Lille or Brussels on Monday 30 January to consider re-booking their trip for an earlier or later date by contacting their original point of sale.
If the industrial action goes ahead, we intend to run a limited train service to and from Lille with onward bus connections to and from Brussels.
We will send an update when further information becomes available.
CHANGE TO SPECIAL MEAL REQUESTS NOTICE PERIOD
12/01/12
In order to ensure that special meal requests are delivered on time and to better meet travellers expectations, effective 31 January 2012 we will be extending the request notice period from 36 hours to 48 hours for the following meals:
Vegan
Kosher
Muslim
Low Fat
Low Salt
Gluten Free
Diabetic
Dairy free meals
The notice period for booking vegetarian and child meals will remain at 24 hours.
GENERAL STRIKE IN BELGIUM - 22 DECEMBER 2011
21/12/2011
Due to a Belgian national public sector strike from 22:00 CET on 21 December until 22:00 CET 22 December, no Eurostar services between London and Brussels or connecting rail services in Belgium are expected to operate.
A revised service will be in operation between the UK and Lille. Services between London and Paris will operate as normal.
Please click here for the latest information.
GENERAL STRIKE IN BELGIUM - 22 DECEMBER 2011
20/12/2011
Further to our earlier email, we can now confirm details of the services that will be operating to and from Lille on 22 December.
Train |
Lille Dep |
Calais Dep |
Ashford Arr |
Ebbsfleet Arr |
London Arr |
9117 |
09:30 | 10:01 |
|
|
09:57 |
9121 |
10:34 |
|
|
|
10:57 |
9133 |
13:50 |
|
|
14:15 |
14:33 |
9145 |
16:34 |
|
|
16:45 |
17:03 |
9161 |
20:34 |
|
|
20:45 |
21:03 |
All other services are non operational
| Train | London Dep |
Ebbsfleet Dep |
Ashford Dep | Calais Arr | Lille Arr |
9110 |
06:50 |
07:08 |
07:28 |
08:59 |
09:35 |
9126 |
10:34 |
|
|
|
13:05 |
9132 |
12:57 |
13:15 |
|
14:59 |
15:30 |
9148 |
17:04 |
|
|
|
19:26 |
9156 |
19:04 |
|
|
|
21:30 |
All other services are non operational
A bus service has been arranged to run between Lille and Brussels however journey times will be extended by approximately 2 hours and your clients may encounter long queues to board the buses.
We strongly recommend that where possible, your clients make alternative arrangements. Eurostar will allow exchanges regardless of ticket conditions however space will be subject to availability on alternative services.
Those who wish to re-book, or are unable to travel and would like to refund their tickets, should contact their original point of sale. Refunds can be made any time in the next 2 months.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
GENERAL STRIKE IN BELGIUM - 22 DECEMBER 2011
20/12/11
We have been advised of a general strike in Belgium from 22:00 on Wednesday 21 December until 22:00 on Thursday 22 December. As a result, the Belgian rail network will be closed and Eurostar plus onward connecting rail services will not be able to operate to or from Brussels during this period.
On Thursday 22 December, a number of special trains will operate between London and Lille Europe station only. A limited replacement bus service will be in place between Lille Europe and Brussels Midi stations. However, demand is likely to be extremely high for these buses and we expect congestion at the stations as a result. If travellers are booked to travel on Thursday 22 December (or on the 19:04 departure from London on Wednesday 21 December) we recommend they exchange their ticket to travel either before or after Thursday 22 December. Eurostar will allow exchanges regardless of ticket conditions however will be subject to space availability on alternative services.
Those who wish to re-book, or are unable to travel and would like to refund their tickets, should contact their original point of sale. Refunds can be done anytime in the next 2 months.
2012 AVIGNON DIRECT SUMMER SERVICE
19/12/11
Eurostar tickets for the direct weekly summer service to Avignon in the heart of Provence will be on sale from Tuesday 20 December. Tickets are available from £109 return in Standard and £249 in Standard Premier.
The direct service will run every Saturday from London St Pancras International and Ashford International from 7 July to 1 September 2012.
The journey from London St Pancras International takes less than six hours (and less than 5h30 minutes from Ashford International) and delivers travellers within a short walk from the ancient city walls.
The recommended check-in time for the direct Eurostar service to Avignon is 60 minutes before departure.
Tickets are bookable via Elgar. GDS users can book by calling Eurostar4agents on 08448 242 524.
Eurostar also offers connecting services all year round that arrive into Avignon TGV station, which is located just outside the town centre. To book, please contact Eurostar4agents on 08448 242 524.
CHANGES TO OUR SKI TRAIN TIMETABLE
13/12/11
Below are some changes to our ski train timetable which starts running directly to the heart of the French Alps this Saturday 17 December 2011 until Saturday 14 April 2012:
Ski train on Saturday 17 December 2011
Following a review of our ski services, train 9099 (inbound night ski train from Bourg St Maurice to London) will not run on Saturday 17 December 2011.
Customers already booked on this service are being contacted and offered alternative travel options or a full refund.
Please note, this service has been closed to sales and will be removed from the reservation system.
Changes to ski train timetable
In addition, there are some slight changes to our ski train schedules.
For details, please click here
To avoid manual check-in at our terminals, the reservation system will not be updated to reflect this.
Engineering works
Train 9099 will not be stopping at Ashford International on Saturday 25 February 2012 due to engineering works.
PARIS NORD EXTENSION WORKS UPDATE
08/12/11
The extension works to Paris Gare du Nord are well on their way so here’s an update on how they’re progressing:
Our new ticket office opened in October and we’ll soon be making further improvements to minimise queues through check-in and security.
From 15 December the only way to access the Eurostar check-in area will be via the main stairs and escalator opposite platform 17. Travellers with restricted mobility will still be able to use the lifts.
Throughout January 2012 we recommend travellers allow extra time for check-in as there may be queues resulting from the works. From February we expect check-in times to return to normal.
Click here to see the new route to check-in and find out what the layout will look like throughout December.
EUROSTAR PUBLIC FARE RANGE FROM 13 DECEMBER 2011
5/12/11
Effective 13 December 2011 there will be some changes to our public fare range.
Please click here to download the latest fare guide
A summary of these changes are as follows:
- Any Belgian Station - small increase of between £0.50 to £1.00 one-way across the range due to adjustment of the SNCB fee
To guarantee the current prices, please finalise any provisional bookings by Monday 12 December 2011.
INDUSTRIAL ACTION IN BELGIUM - FRIDAY 2 DECEMBER
02/12/11
There is likely to be disruption to transport in Belgium due to industrial action today.
This will not affect Eurostar services but travellers may experience delays in Brussels and on Belgian train services. We therefore recommend your customers allow more time than usual to get to or from Brussels-Midi/Zuid station.
A large demonstration will take place in Brussels from 10:00 until 14:00. This will affect road traffic in Brussels as a number of roads will be closed. Public transport (metro, tram and buses) is also likely to be disrupted, and delays and cancellations may affect some Belgian train services.
We cannot predict the exact nature or timing of the disruptions, so please check www.sncb.be for any last minute updates.
UK BORDER AGENCY STRIKE ACTION - WEDNESDAY 30 NOVEMBER
30/11/11
We have been informed by UKBA that the strike planned for today, Wednesday 30 November, is likely to impact Eurostar passengers.
As we expect fewer UKBA staff than normal to be available at our Paris and Brussels terminals, passengers may encounter delays upon check-in, in particular in the afternoon. Trains could also be delayed on departure.
We recommend that travellers arrive at our Paris and Brussels stations one hour before departure, rather than the usual 30 minutes.
Those passengers who are booked on trains today who no longer wish to travel can exchange their tickets for another date free of charge through their original point of sale. This can be done anytime in the next 2 months.
Please note that the UK Border Agency is not able to carry out passport checks on departure from Marne-la-Vallée station (Disneyland® Paris). Passports are checked on arrival in the UK. As a result, customers should expect some queuing on arrival. Please bear this in mind if travellers are making any onward travel plans.
Eurostar services departing from the UK should not be affected.
Eurostar would like to apologise for any inconvenience caused.
UPDATE: UK BORDER AGENCY STRIKE ACTION TOMORROW
29/11/11 @ 16:00
We have just received information from the UK Border Agency that Eurostar services may be affected by tomorrow's strike action which could result in delays to Eurostar services.
Please advise travellers to allow extra time wherever possible for check-in.
We will provide further information as it becomes available.
UK BORDER AGENCY STRIKE ACTION ON WEDNESDAY 30 NOVEMBER
EUROSTAR SERVICES WILL NOT BE AFFECTED
28/11/11
Some UK Border Agency staff will be taking part in planned public sector industrial action this Wednesday 30 November.
We do not anticipate any major delays for Eurostar passengers leaving London, however we have been advised that there will be a reduced number of UKBA officials in London St Pancras, Ebbsfleet and Ashford International therefore travellers may experience some delays when returning to the UK.
As a reminder, the UK Border Agency are no longer able to carry out passport checks on departure from Marne-la-Vallée station (Disneyland® Paris) therefore passports are checked on arrival in the UK. As a result, customers should expect some queuing on arrival. These queues are likely to be longer on Wednesday due to the planned industrial action, so please bear this in mind if making any onward travel plans.
We apologise for any inconvenience this may cause.
CHANGES TO OUR BUSINESS PREMIER FARE RANGE
28/11/11
From Tuesday 7 February 2012 we will be making some changes to our Business Premier fare range.
Please click here for a summary of the Business Premier fare range changes
Since 2006, we have continued to invest heavily in our product. We launched services from St Pancras in 2007, enabling faster, more punctual and more productive journeys whilst working strenuously to improve our fleet. The latter is something that we will improve even more in the upcoming years with a complete overhaul of our existing fleet and the purchase of ten new trains.
To guarantee the current prices, please finalise any held bookings by Monday 6 February 2012. Exchanges can be made on the GDS or through our eurostar4agents team up to 60 days after departure.
24/11/11
From 29 November 2011, Eurostar tickets for our direct Disney service to Marne-la-Vallée will be on sale for travel until 10 November 2012 inclusive*.
Eurostar operates five direct services a week outside of school holidays from London St Pancras International, Ebbsfleet International and Ashford International. During school holidays the service runs daily.
*This booking horizon applies to Elgar bookings only. The booking horizon on GDS is 120 days.
OLYMPIC PERIOD BOOKING REMINDER
14/11/11
Just a quick reminder that sales are open for travel during the London 2012 Olympic Games Period of 16 July to 15 August 2012 (inclusive) between London, Paris and Brussels.
Until the normal booking horizon opens on 20 March 2012, sales can be made by clicking here. All tickets must be paid for in full at time of booking. If you are a Tour Operator who already has a contract with Eurostar you may be able to book seats on a block space basis.
For more information on block space bookings, please click here or contact Eurostar4agents on 08448 224334 or via email at eurostar4agents@eurostar.com
PASSPORT CHECKS AT MARNE-LA-VALLÉE STATION (DISNEYLAND® PARIS)
11/11/11
The UK Border Agency is no longer able to carry out passport checks on departure from Marne-la-Vallée station (Disneyland® Paris), so will instead check passports on arrival in the UK.
Travellers may therefore experience a short wait before leaving the Eurostar terminal in the UK, so please advise your customers to allow an extra 30 minutes for any onward connections.
MODERNISING THE PARIS STATION FOR A SMOOTHER JOURNEY
25/10/11
Over the next few months there will be various renovations in Paris Gare du Nord, all intended to smooth travellers journeys and give a timely makeover.
The changes will open up the space between check-in and the departure lounge to ease the journey through security and passport controls, particularly at busy times.
The first change is our brand new ticket office which is now open, soon to be followed by improvements to minimise queues through check-in and security.
During these renovations, we advise Standard and Standard Premier travellers to allow extra time on top of the normal 30 minute check-in, particularly between December 2011 and February 2012.
Wherever possible we will keep 10 minute check-in for Business Premier travellers and Eurostar™ carte blanche holders. Throughout January 2012 however we do expect some queues so we would advise that travellers allow extra time and look out for the dedicated Business Premier/Eurostar™ carte blanche line at check-in.
For further information please click here
We’ll keep you updated as things progress.
EUROSTAR SERVICE UPDATE - MONDAY 10 OCTOBER 2011
10/10/11
Due to ongoing infrastructure problems within the Channel Tunnel, Eurostar services are subject to delays and disruption this morning.
Whilst we expect Eurostar trains to be allowed to operate normally again later this morning, the services could be delayed up to 3 hours or more.
To minimise disruption, we have cancelled the following trains: 9012, 9023, 9126, 9139 and those travellers affected will be reaccomodated onto the next available train.
Sales have now been closed on all our trains up to and including the 12h57 London to Brussels (train 9132) and the 13h04 Paris to London (train 9031)
For travellers who choose to postpone their journeys today their ticket can be exchanged within 60 days through the original point of sale.
03/10/11
Eurostar tickets for our direct Disney service to Marne-la-Vallée are now on sale for travel up to 1 July 2012 inclusive*.
Eurostar operates five direct services a week outside of school holidays from London St Pancras International, Ebbsfleet International and Ashford International. During school holidays the service runs daily.
*The booking horizon for Disney is 330 days on Elgar and 120 days on GDS.
BUSINESS PREMIER NEW TAXI BOOKING SERVICE AND FARE RANGE CHANGES
30/09/11
Effective 1 October, Business Premier travellers will be able to book taxi transfers in all our Business Premier lounges for their arrival in London, Paris and Brussels, enabling them to avoid taxi queues in stations and make the most of their journey.
The new taxi booking service will be identical to the existing service currently offered to our carte blanche members, with travellers paying direct to the driver.
With the introduction of this new taxi service and declining demand for the Business Premier plus Chauffeur fare, this fare will no longer be available for sale from 11 October. Any tickets purchased before 11 October will be valid for travel until 10 February, and can be exchanged up to 60 days after purchase.
EUROSTAR SERVICE UPDATE - FRIDAY 2 SEPTEMBER 2011 (15:00 GMT)
02/09/11
Following our earlier communication informing of power supply problems on the high speed line in the UK, delays to our services have now reduced to approximately 30 minutes. Our advice is to check-in as normal.
For travellers who choose to cancel their journeys today their ticket can be exchanged within 60 days through the original point of sale.
Once again, we apologise for any inconvenience caused.
EUROSTAR SERVICE UPDATE - FRIDAY 2 SEPTEMBER 2011 (12:00 GMT)
02/09/11
Due to a power supply problem on the high speed line in the UK we currently anticipate delays of up to 2 hours to our service. At the moment our advice is to check-in as normal.
For travellers who decide to cancel their journeys today their tickets will be exchanged free of charge within 60 days of original date of travel for a journey in the next 90 days.
We will send a further update when information becomes available.
We apologise for any inconvenience this may cause.
EUROSTAR PUBLIC FARE RANGE FROM 13 SEPTEMBER 2011
24//08/11
From 13 September 2011 there will be a number of changes to our public fare range.
Please click here to download the latest fare guide
A summary of the key changes are as follows:
- Child fares - Child fares are now set at 30% off the equivalent Adult fare in the same class of service. Child fare flexibility now matches the Adult semi-flexible fares. For French Provinces, Child fares are set at 10% off the Adult lead-in fare, per zone.
- Disney fares - a number of fares have been increased
- UK to Any Dutch Station - BT/BV Saturday Night Away fares have been introduced.
- Any Belgian Station - Wheelchair/Companion fares have been deleted as we cannot guarantee assistance on connecting services. Wheelchair/Companion fares are still available to Brussels.
To guarantee the current prices, please finalise any provisional bookings by Monday 12 September 2011.
TIMETABLE CHANGES FROM 11 DECEMBER 2011
19/08/11
Our new timetable is now live for travel from 11 December 2011.
As a result of customer demand and to allow for easier onward connections, we are making a number of changes to our timetable.
For details of these changes, please click here
Full details of the timetable will be published in the next couple of weeks and we will advise when this is available.
ADDITIONAL SEATS AVAILABLE DURING AUGUST
10/08/11
Great news!
We are pleased to advise that we now have additional seats available on both the Paris and Brussels route in our lower fare ranges during August.
Prices start from £69 return in Standard, and from £189 in Standard Premier.
Tickets are bookable through the usual channels.
ADDITIONAL PARIS SERVICES IN AUGUST
03/08/11
We will be running four extra services on the London-Paris route in August due to an increase in demand from holidaymakers making the most of the last week of school holidays in the UK and France.
The additional services will run as follows on the 20 and 27 August:
- Train 9016: Departs London at 10h00, arrives Paris @ 13h17
- Train 9049: Departs Paris at 17h43, arrives London @ 18h59
Tickets are now bookable through all channels apart from GDS which will be available to book from Thursday 4th August.
GALILEO, SABRE AND AMADEUS ISSUES RESOLVED
28/07/11
Further to yesterday's booking issues, we are pleased to advise that the issue has been successfully resolved and GDS sales are now back to normal. The problem was caused by a communications hardware failure which provides a link between our GDS gateway and our inventory system.
Any bookings created or amended between 14:15 and close of business yesterday may have been impacted. These new segments or changes to segments on 9F will have been actioned during the night, but if you have any concerns or have not received back SSR messages with either a ticket time limit (ADTK) or seat assignment, please contact eurostar4agents on 08448 224 334 who will be pleased to help.
We thank you for your patience and apologise for any inconvenience caused.
GALILEO, SABRE AND AMADEUS ISSUES
27/07/11
We are currently experiencing GDS (Galileo, Sabre, Amadeus) issues where agents are unable to book. We are working with our suppliers as a matter of urgency to resolve this situation as soon as possible.
In the meantime, for urgent bookings, please contact eurostar4agents on 08448 224 334 who will be available to assist until 5:30pm today and from 9am tomorrow morning.
We apologise for the inconvenience this may be causing you and will keep you updated on progress.
GALILEO SEAT ASSIGNMENT ISSUES RESOLVED
21/07/11
We are pleased to report that we have resolved the issue impacting seat assignments for Galileo GDS users.
Galileo agents can once again book specific seats and change specific seat assignments on our 9F services.
We apologise for any inconvenience caused.
Thank you for your patience and continued support.
EUROSTAR SKI SERVICES: 2011-12 WINTER SEASON
12/07/11
Our 2011-12 ski service will open for sale on Monday 25 July for travel from St Pancras International and Ashford International to the heart of the French Alps.
The first service will depart on Saturday 17 December 2011 and will run until Saturday 14 April 2012. Trains will stop at Moûtiers, Aime-la-Plagne and Bourg St Maurice, giving access to over 40 resorts across the Alps, including top ski destinations such as Courchevel, La Plagne, Tignes, Méribel, and Les Arcs.
Return fares start from £149 return in Standard or £229 return in Standard Premier. Please click here for fares information.
Please note that the times for train 9096 (night outbound services) are still subject to change. As a result, we ask you to encourage travellers to check the timetable on eurostar.com before they travel, to make sure they have the correct information.
STANDARD PREMIER TRIAL FARE ON LONDON-BRUSSELS-LONDON FROM
3 - 14 OCTOBER 2001
04/07/11
Following feedback on the price differential between Standard Class and Standard Premier, we will be running a trial on the London – Brussels route to give travellers more opportunity to trade up from Standard to Standard Premier. This will be through the introduction of an additional price point in the non flexible Standard Premier price range.
The new fare will be £96 one-way / £169 return and will be bookable through the usual channels (see below for booking details).
The sale period will be from 5 July 2011 to 12 August 2011, for travel Monday to Friday from 3 to 14 October 2011.
How to book
Elgar bookings
- Class of servce: HZ
- One Way: HZPEARB
- Return: HZPEASB
GDS bookings
- Booking Class: S
- One-way: SNFPROW
- Return: SNFPRRT
NEW TIMETABLE FROM 3 JULY TO 10 DECEMBER 2011
01/07/11
Our new timetable for the Paris & Brussels route is now available for travel from 3 July 2011, valid until 10 December 2011.
Details of our new timetable can be found by clicking here.
ADDITIONAL TRAINS IN JULY AND AUGUST 2011
Due to an increase in demand during the peak summer period, we will be running additional services to Paris on Friday, Saturday and Sunday between 8 and 31 July 2011.
We will also be running extra Disney services throughout July and August 2011.
Click here for details of these trains
Tickets are now bookable through all channels apart from GDS which will be available to book from Friday 8 July.
Eurostar will not be affected by industrial action on Thursday 30 June
29/06/11
There is planned industrial action on Thursday 30 June in the UK by the Public and Commercial Services union.
Eurostar does not expect the planned industrial action to impact its services, which will run as planned to a normal timetable.
Additionally, Eurostar has added extra capacity on Thursday 30 June and will operate two additional services to and from London and Paris:
9028 London - Paris, departing 1331
9037 Paris - London, departing 1443
While there is currently availability, given the high level of demand, seats on these additional Eurostar services are expected to sell quickly. Tickets are bookable through all channels apart from GDS which we have not been able to include due to the short time frame for loading the trains.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
SALES OF LONDON 2012 OLYMPIC GAMES TICKETS ARE NOW LIVE
22/06/11
Sales of London 2012 Olympic Games tickets are now live. For those who have customers intending to book Eurostar travel during the period of the London 2012 Olympic Games, 16 July to 15 August 2012, we have launched an advanced booking process through our Ashford Contact Centre. Tickets for the ‘Olympic Games period’ will only be available by phone and must be paid for in full at time of booking. Form of payment required will be credit / debit card only. Sales during this period cannot be made against account. In order to make a reservation for this period, please call 01777 771049.
For more information click here
16/06/11
We are pleased to announce that it is now possible to use the low fare re-book process on your GDS, making it easier to change bookings. As well as being able to use the 'low fare finder' entries, this new development enables Eurostar segments to be amended automatically using the GDS specifc re-book entry from the low fare finder display.
Galileo users click here for more information.
Amadeus users click here for more information.
Sabre users click here for more information.
ADDITIONAL EUROSTAR SERVICES OVER THE BANK HOLIDAY WEEKEND
25/05/11
As a result of increased demand over the holiday period, we will be running additional Eurostar services between London and Paris on Friday 27 and Saturday 28 May, as follows:
Friday 27 May :
9016: London St Pancras 10:01 - Paris Gare Du Nord 13:17
9037: Paris Gare Du Nord 14:43 - London St Pancras 15:59
Saturday 28 May :
9016: London St Pancras 10:01 - Paris Gare Du Nord 13:17
9037: Paris Gare Du Nord 14:43 - London St Pancras 15:59
All 750 seats on each service are now available to book in Standard class, with catering available onboard from the buffet bar.
Tickets are bookable through all channels apart from GDS which we have not been able to include due to the short time frame for loading the trains.
UPDATE TO GDS AVAILABILITY ISSUES
16/05/11
We are pleased to advise that our schedules and availability have been restored to display our full schedule for all 9F services in Sabre and Amadeus. However the neutral availability display in Galileo will not fully reflect all our current services until the morning of Tuesday 17 May. In the meantime Galileo users should continue to use the 9F Carrier Specific Display (*9F) to view and sell the full Eurostar schedule.
Example entry:
A19MAYQQSXPG*9F
Thank you for your patience and understanding.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
NEW EUROSTAR PUBLIC FARE RANGE FROM 24 MAY 2011
16/05/11
From 24 May 2011 there will be a number of changes to our public fare range.
For full details of these fares, please click here.
A summary of these changes are as follows:
- Lille and Calais – fares to these destinations will now be priced at the same level as fares to Brussels
- Youth and Senior - these fares will now only be offered in BX. Prices are based on a 5% discount off the Adult lead-in fare. All other Youth and Senior fares will no longer be valid for sale. (Please note that changes to Youth and Senior fares will not apply to the current Avignon season).
- UK to Any Belgian Station - some fares on this route are subject to a £0.50 price reduction.
To guarantee the current prices, please finalise any bookings held before Tuesday 24 May 2011.
13/05/11
Eurostar are currently experiencing problems with some 9F services missing in Galileo, Sabre and Amadeus between 16 and 30 May 2011. We are working with our suppliers to resolve this issue as soon as possible for all GDS availability displays.
An interim measure for Galileo agents is to use the neutral availability screen where you will be able to view and sell all 9F services during this period.
For example: A16MAYQQSXPG
Do not use the Carrier Specific Display with the *9F at the end of your availability entry.
We will send a further communication when the problem has been resolved.
Please accept our apologies for any inconvenience this is causing you.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
IMPORTANT ANY DUTCH STATION RIT FARE UPDATE
01/04/11
Until 12 April RIT fares to Any Dutch Station will need to be confirmed as an open segment (unreserved seats) between Brussels and Amsterdam in order for a ticket to be valid to Any Dutch Station.
For Example (2 passengers travelling):
0SNOPENB19JANBXSAMSNO2 (outbound)
0SNOPENB20JANAMSBXSNO2 (Inbound)
To fare quote please use the passenger type SZ for adults and ZZ for children rather than TA / TC. This is for Any Dutch Station only.
An update will be carried out to resolve this issue on the 12 April. To avoid tickets being cancelled please confirm all bookings before this date.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries
GALILEO, SABRE AND AMADEUS ISSUES
31/03/11
We are currently experiencing GDS (Galileo, Sabre, Amadeus) issues with some agents receiving 'UC' status codes immediately following the creation of a new booking on Eurostar. The cause of the problem is related to specific seat assignment requests and is currently being resolved.
In the meantime, please be aware that if a specific seat assignment is requested at the same time as the PNR is initially created, you will receive a 'UC' status after the 'End of Transaction' stage of your booking. Until the permanent fix has been loaded, please do not request a specific seat assignment during the initial booking process. All other booking and ticketing transactions are unaffected.
We will update your further as soon as the situation is resolved. We apologise for the inconvenience this may be causing you.
GDS AVAILABILITY ISSUES - UPDATE
22/03/11
We are pleased to confirm that the availability issue for Galileo users on the Brussels route is now resolved. Full testing has been completed and the fix verified by both Eurostar and Travelport. All availability entries are now supported.
Thank you for your patience whilst we dealt with this issue.
Please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com with any queries.
EUROSTAR FARE INCREASES FROM TUESDAY 22 MARCH 2011
18/03/11
Effective 22 March 2011, there will be a number of fare changes to Eurostar intercapital destinations. Please note these will only apply to the public fares and do not affect RIT rates.
New fare guides will be loaded on the Eurostar4agents website next week but in the meantime, details of the changes are as follows:
- Saturday Night Away: increase prices of Inter-capital Saturday Night Away fares by £10 one way and £20 return
- UK Adult non-flex BV and BW: increase prices of Inter-capital fares by £5 one way and £10 return
- Standard Premier Semi-flex to Lille: increase to HF return fare from £311 to £345, one way fare increased from £176 to £195
To guarantee the current prices, please ticket before Tuesday 22 March.
Please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com with any queries.
ENGINEERING WORKS ON THE FRENCH HIGH SPEED LINE - MARCH AND APRIL
15/03/11
Due to engineering works on the French High Speed line, there will be slight amendments to the departure times of Eurostar services from Paris to London during March and April.
As a consequence, Eurostar services on the Paris to London route will depart between 6 and 12 minutes earlier than advertised.
Please click on the dates below for full details:
All other routes, including London to Paris services, remain unaffected.
We apologise for any inconvenience this may cause.
Please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com with any queries.
02/03/11
We are pleased to be able to confirm good progress for Galileo users.
If you perform a carrier specific availability search e.g A03MARZYRQQS*9F you will receive the correct availability levels displayed for all classes and can sell in the normal manner.
If you perform a neutral availability search e.g A03MARZYRQQS you will receive a response that displays J class closed (JC), but you can still sell in the normal manner 'N1J1' and receive a confirmation if space is actually available.
Going forward, the changes we implemented to correct the Sabre display will not perform in the same way with Galileo so we shall continue to work with Travelport to find a solution. In the meantime, availability will continue to be incorrect on the affected Brussels services when applying a neutral availability search so we recommend that you apply the carrier specific availability search entry until a fix is found.
We will keep you updated.
GDS AVAILABILITY ISSUES
01/03/11
Further to our notification of yesterday, we are pleased to advise Sabre users that the availability issue with Business Premier on our Brussels service has been resolved and is now displaying correctly.
We are still working closely with Travelport on some further changes that need to be made in order for this to be corrected in the Galileo display. We will update further once these are complete.
Thank you for your continued patience.
GDS AVAILABILITY ISSUES
28/02/11
Eurostar is experiencing availability issues on the Brussels - London route in Galileo and Sabre. Some trains are showing zero capacity in Business Premier even though there are seats available.
This has been escalated to our Distribution team who are urgently working towards a resolution.
If you have a request from your clients to book this route and class, we would recommend you use the following workarounds:
If the availability shows '0', please book as a request. If a KK response is not received:
a) for bookings today or within the next few days, please contact E4A on 08448 224 334 (select option 1) who will provide assistance.
b) for bookings for a later date, please check in a few days to see if the problem has been resolved.
Please accept our apologies for the inconvenience this is causing you. We will send further communications when the problem has been resolved.
EUROSTAR TRAINS NOT STOPPING AT ASHFORD INTERNATIONAL
ON
SUNDAY 3 APRIL & SUNDAY 5 JUNE 2011
14/02/11
Due to engineering works, Eurostar trains will not be stopping at Ashford International on the following days:
- Sunday 03 April – all day
- Sunday 05 June – until 16:00
Sales to/from Ashford have been closed for all trains during this period. Please advise those wishing to travel on these dates to travel to/from St Pancras International or Ebbsfleet International.
Please click here for further details.
We will be contacting travellers who booked on the night ski service and Disney train to advise them accordingly.
We apologise for any inconvenience this may cause.
INTRODUCTION OF FIXED FEE FOR SEMI-FLEXIBLE FARES
14/02/11
From 1 March 2011 we will be introducing a fixed fee of £22/€33 for refunding semi-flexible Eurostar fares. This will replace the current 15% fee.
A fixed fee rather than a percentage fee will increase the clarity of our refund conditions as the fee will always be the same regardless of the fare. It will also bring it into line with the fixed fee for exchanges of semi-flexible fares.
Please click on the links below for further information:
Our fully-flexible fares will continue to be refundable without a fee.
As always, thanks for your ongoing support.
2011 AVIGNON SERVICE NOW ON SALE
04/01/11
Eurostar tickets for the direct weekly summer service to Avignon in the heart of Provence are now on sale. Tickets are available from £109 return in Standard and £249 in Standard Premier.
The direct service will run every Saturday from London St Pancras International and Ashford International from 9 July to 3 September 2011.
The journey from London St Pancras International takes less than six hours (and less than 5h30 minutes from Ashford International) and delivers travellers within a short walk from the ancient city walls.
The recommended check-in time for the direct Eurostar service to Avignon is 60 minutes before departure.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224 334 with any queries.
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