Eurostar Service Update - Wednesday 22 December (13:00 GMT)
22/12/10
We are planning to operate a near normal service for the rest of today, Wednesday 22 and tomorrow Thursday 23 December, and will be checking-in passengers for the service they are ticketed on.
Please advise travellers to only come to the station if they hold a valid ticket for travel, and should arrive at the station one hour before the time of departure shown on their ticket.
We are expecting tomorrows timetable to remain the same as today, however we will notify you if there are to be any changes.
Please click here for further information
Due to ongoing speed restrictions, journey times are longer than usual and there are a small number of cancelled services but all customers should turn up to check in as normal.
We sincerely apologise for the inconvenience caused.
Eurostar Service Update for Wednesday 22 December (09:00 GMT)
22/12/10
Eurostar is planning to operate a near normal service on Wednesday 22 December, and will revert back to checking-in passengers as usual for the service they are ticketed on.
Travellers should only come to the station if they hold a valid ticket for travel tomorrow as we will only check-in customers for the service shown on their ticket.
Please advise passengers to arrive at the station only one hour before the time of departure shown on their ticket as we will board services throughout the day in a strict rotation.
We will be running 43 services out of the usual 52 trains tomorrow.
If travellers are booked on one of these cancelled trains, please click here for information stating when travellers should check-in and which service they have been allocated to travel on.
Please note that whilst speed restrictions remain on the French high speed network, it is likely trains will depart with some delays and longer journey times.
We regret all trains between Wednesday 22 and Friday 24 December are full. Anyone due to travel between Sunday 19 and Tuesday 21 December will either be able to refund their tickets or re-book onto services from Sunday 26 December free of charge through the original point of sale.
We will send further updates on travel for the rest of the week when it becomes available.
We sincerely apologise for the inconvenience caused, and thank you for your understanding during this difficult period.
Eurostar Service Update - Monday 20 December (10:00 GMT)
20/12/10
Due to severe weather conditions and infrastructure issues experienced over the weekend, we are operating a contingency timetable with many cancellations which is expected to last for a number of days. Continued speed restrictions on Eurostar services are adding up to 2 hours to journey times. Sales of tickets up to and including 24 December are closed.
As we have significantly less seats available than tickets sold, we are operating on a first-come-first-served basis and due to a backlog from the weekend, extremely long queues are being experienced at our stations. Understandably we are asking anyone whose journey is non-essential to cancel or postpone their travel. Anyone booked to travel during this period will be eligible for a refund or can exchange tickets in the next 60 days for travel in the next 90 days.
If people absolutely must travel and have a valid ticket, we advise them to arrive at the station 1 hour before the advertised departure time, and travellers will be placed on the next available train. We apologise for the inconvenience caused.
Please contact your account manager or eurostar4agents at eurostar4agents@eurostar.com. Be aware that phone lines on 08448 224 334 are incredibly busy but we are doing everything we can to answer calls.
We would like to sincerely apologise for the inconvenience caused.
Change to Eurostar ski train timetable
17/12/10
Please be advised there has been a small timetable change to the direct ski service from France to the UK.
The daytime train will now run about 20 minutes earlier than originally planned, departing Bourg-St-Maurice at 09:44 (CET) rather than 10:04 (CET), and departing Moûtiers at 10:27 (CET) instead of 10:45 (CET). This new time will not be updated on the booking system.
Please advise travellers to check-in at least 60 minutes before their new departure time.
The departure time for outbound trips from the UK to the Alps remains unchanged.
We apologise for any inconvenience this may cause.
CHANGE OF CLASS INDICATOR ON STANDARD PREMIER TICKETS
10/12/10
To help travellers understand the positioning of our new class of service, Standard Premier, and to remove the association with 1st class or Business Premier, we are replacing the class indicator on Standard Premier tickets.
Therefore with immediate effect, all Standard Premier tickets will show a * instead of the number 1 on the class indicator box.
The class of travel name will remain on all tickets as well as on Print at Home tickets.
Eurostar Service Update - Tuesday 7 December
6/12/10
Eurostar is planning run a near normal service on Tuesday 7 December.
Please note the following services will not operate:
- Train 9113 departing Brussels 08h05, arriving London 08h56
- Train 9150 departing London 17h27, arriving Brussels 20h35
Passengers due to travel on train 9113 from Brussels will be accommodated on services departing at 06h59 or 09h29.
Passengers due to travel on train 9150 from London will be accommodated on services departing at 16h04 or 18h35.
We apologise for the inconvenience caused.
Eurostar Service Update - Wednesday 1 December (16:00 GMT)
1/12/10
Due to current weather conditions, speed restrictions continue to be in place on the high speed lines resulting in delays of up to 90 minutes and cancellation of some services.
As a precautionary measure, sales have been closed for the rest of today and tomorrow.
We are recommending that travellers postpone their journey today if possible. Travellers who decide not to travel can either exchange or refund their Eurostar ticket within 60 days of original date of travel for a journey within 90 days.
For travellers who wish to complete their journey today we are advising they should arrive at their departure station as normal where they will be allocated a seat on the next available service. Travellers should expect extended check-in times.
Please click here for more detailed information, including an updated timetable for Thursday 2 December (available later today).
Once again, we apologise for any inconvenience this may cause.
Eurostar Service Update - Wednesday 1 December (10:30 GMT)
1/12/10
Due to current weather conditions and as a precautionary measure, speed restrictions will be in place on the high speed lines in both the UK and Northern France on Wednesday 1 December. As a result Eurostar services are subject to delays of up to 30 minutes.
In light of the knock-on impact, regrettably it is necessary to cancel some services today to ensure we can operate all remaining scheduled services.
Please click here for more detailed information.
Travellers experiencing difficulties travelling to our stations today can exchange their Eurostar tickets free of charge within 60 days of original date of travel for a journey in the next 90 days.
We apologise for any inconvenience this may cause.
Eurostar Service Update - Tuesday 30 November (13:30 GMT)
30/11/10 @ 13:30
Due to current weather conditions and as a precautionary measure, speed restrictions are in place on the high speed lines in both the UK and Northern France.
As a result, Eurostar services are subject to delays of up to 90 minutes. In light of the knock on impact, regrettably it is necessary to cancel three services this afternoon to ensure we can operate all remaining scheduled services.
Please click here for more detailed information.
Passengers experiencing difficulties travelling to our stations can exchange their Eurostar tickets free of charge within 60 days of original date of travel for a journey in the next 90 days.
We apologise for any inconvenience this may cause.
Eurostar Service Update – Tuesday 30 November
30/11/10
Because of current weather conditions and as a precautionary measure, speed restrictions have been imposed on the high speed lines in both the UK and northern France. As a result, delays to journeys of around 1 hour should be expected.
We apologise for any inconvenience this may cause, and suggest you advise travellers to plan their journeys accordingly.
Passengers experiencing difficulties travelling to our stations can exchange their Eurostar tickets free of charge within 60 days of original date of travel for a journey in the next 90 days.
Industrial Action in Belgium - Tuesday 30 November
29/11/10
Industrial action on Belgian railways will take place from 22h00 today, Monday 29 November, until 22h00 on Tuesday 30 November and may affect rail traffic within Belgium. Eurostar will be operating a normal timetable during this period and other International connections are not affected.
Travellers connecting within Belgium who have difficulty getting to or from their Eurostar station may exchange their tickets via their initial point of sale within 60 days for a new date of travel within 90 days.
ENGINEERING WORKS IN PARIS: 29 NOVEMBER TO 18 DECEMBER 2010
24/11/10
From 29 November to 18 December inclusive, planned engineering works will take place near the Paris area affecting all our trains to Paris.
Although Eurostar will run a full schedule, please advise travellers to expect minor delays of approximately 10 minutes and plan their journey accordingly.
All other Eurostar services are running as scheduled.
We apologise for any inconvenience this may cause.
Should you wish to contact us please call us on 08448 224334 or email us at eurostar4agents@eurostar.com.
INDUSTRIAL ACTION IN BELGIUM - TUESDAY 23 NOVEMBER
22/10/10
Industrial action by some rail staff on the Belgian railway network will take place from 22h00 today, Monday 22 November, until 06h00 on Wednesday 24 November. Eurostar services will operate as normal, however onward connections may be affected.
Travellers connecting within Belgium who have difficulty getting to or from a Eurostar station may exchange their tickets via their original point of sale up to 60 days after their initial date of travel for a journey within the next 90 days.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on
08448 224 334 with any queries.
INDUSTRIAL ACTION IN FRANCE FRIDAY 22 OCTOBER - EUROSTAR SERVICES OPERATING AS NORMAL
21/10/10
The national industrial action continues in France on Friday 22 October, meaning that public transport will still be disrupted. Eurostar will continue to operate a normal service during this period.
Passengers with onward connections can exchange their Eurostar tickets free of charge within 60 days for a journey in the next 90 days.
Further information can be found at www.infolignes.com.
INDUSTRIAL ACTION IN FRANCE TUESDAY 19 OCTOBER - EUROSTAR SERVICES OPERATING AS NORMAL
18/10/10
The national industrial action continues in France on Saturday 16 October, meaning that public transport will still be disrupted. Eurostar will continue to operate a normal service during this period.
Passengers with onward connections can exchange their Eurostar tickets free of charge within 60 days for a journey in the next 90 days.
Further information can be found at www.infolignes.fr
INDUSTRIAL ACTION IN BELGUIM MONDAY 18 OCTOBER - EUROSTAR TRAINS AFFECTED
15/10/10
A revised Eurostar timetable will be in place on our Brussels route, with trains running between Lille Europe station and the UK. A very limited coach service will operate between Lille and Brussels and we expect heavy demand for these coaches and journey times will be significantly longer (by approximately 2 hours). We would therefore recommend that customers planning to travel between Belgium and the UK during this time postpone their journeys if possible.
Customers can exchange their Eurostar tickets free of charge within 60 days for a journey in the next 90 days.
SUNDAY 17 OCTOBER
Train 9158, 19:34 departure London - Brussels has been retimed to leave at 17:27 in order to arrive prior to the closure of the Belgian rail network.
MONDAY 18 OCTOBER
All trains to / from Brussels are cancelled with the exception of train 9158, 19:34 departure London - Brussels, which will run. Details of the revised timetable to travel as far as Lille Europe can be found on www.eurostar.com.
INDUSTRIAL ACTION IN FRANCE FRIDAY 15 OCTOBER - EUROSTAR SERVICES OPERATING AS NORMAL
14/10/10
The national industrial action continues in France on Friday 15 October, meaning that public transport will still be disrupted. Eurostar will continue to operate a normal service during this period.
Passengers with onward connections can exchange their Eurostar tickets free of charge within 60 days for a journey in the next 90 days.
Further information can be found at www.infolignes.fr
INDUSTRIAL ACTION IN FRANCE THURSDAY 14 OCTOBER - EUROSTAR SERVICES OPERATING AS NORMAL
13/10/10
The national industrial action continues in France on Thursday 14 October, meaning that public transport will still be disrupted. Eurostar will continue to operate a normal service during this period.
Passengers with onward connections can exchange their Eurostar tickets free of charge within 60 days for a journey in the next 90 days.
Further information can be found at www.infolignes.fr
INDUSTRIAL ACTION IN FRANCE WEDNESDAY 13 OCTOBER - EUROSTAR SERVICES OPERATING AS NORMAL
12/10/10
The industrial action in France continues on Wednesday 13 October, meaning that French rail services will be disrupted. Eurostar services will operate as normal during this period.
Today, no overnight trains and only 1 out of 3 high speed trains are operating. More detailed information can be found at www.infolignes.com (real-time train running information for French railways).
Paris Metro services are running but are subject to some disruption.
Travellers with onward connections are therefore affected and can exchange their Eurostar tickets free of charge within 60 days of the original date of travel for a journey in the next 90 days.
We will send further updates if more information becomes available.
EUROSTAR SERVICES OPERATING NORMALLY ON TUESDAY 12 OCTOBER
08/10/10
There is planned industrial action on French railways from 20h00 CET Monday 11 October, until 08h00 CET on Wednesday 13 October.
Eurostar services will operate as normal during this period.
Travellers with onward connections may be affected and can exchange their Eurostar tickets free of charge within 60 days of the original date of travel for a journey in the next 90 days.
We will send further updates if more information becomes available.
POSSIBLE INDUSTRIAL ACTION IN BELGIUM - MONDAY 11 OCTOBER
07/10/10
On Monday 11 October, there is a risk of industrial action on the Belgian railway network that would affect Eurostar services.
If it goes ahead, we will not be able to run any trains in and out of Brussels Midi between 22h00 on Sunday 10 October and 22h00 on Monday 11 October. This may also affect our services to Lille Europe.
Customers for Brussels or Lille (or with onward connections) during this period who would now rather travel at a different time may exchange their tickets for travel within three months.
We expect to have full information on Friday morning, when we will communicate further.
7/10/10
Today we announced our plans for a £700 million capital investment in our fleet, including the complete overhaul and refurbishment of our existing fleet as well as the purchase of ten new trains.
The new trains will be able to operate across the European high speed rail network and can provide direct services between London and a range of city centre destinations throughout Europe. They will also have the capacity to carry 900 travellers and be capable of a speed of 320 kph (200 mph)…so we could see journey times between London and Paris reduced to just over two hours, London to Amsterdam to under four hours and London to Geneva to around five hours.
In addition to offering a contemporary, stylish environment in which travellers can work or relax, the new Eurostar fleet will be equipped with the most advanced wi-fi and on-board ‘info-tainment’ on any train in Europe. This will include real-time travel and destination information as well as interactive entertainment including video-on-demand, music and news-feeds.
For a sneak preview, the new Eurostar e320 has been brought to London from Germany and will be on display today in Hyde Park opposite the Royal Albert Hall by the London landmark, the Albert Memorial.
Images will be loaded onto eurostar4agents.com later today…so please pay a visit to the website for your exclusive viewing!
CHANGES TO ANY BELGIAN STATION FARE STRUCTURE
22/09/10
Following a review of our Any Belgian Station fare range, a new public fare structure will be launched on 12 October for travel from London to any Belgian station.
There will be no change to our fares from London to Brussels which start from £69 return in Standard class.
The new Any Belgian Station range is priced transparently with an add-on supplement to the London - Brussels fares as follows:
- Standard class - Single £5.50 / Return £11
- Standard Premier and Business Premier classes – Single £7.50 / £15
Prices will start from £80 return in Standard Class, still representing excellent value for money and convenience for travellers.
Any provisional bookings held from the existing fare range should be confirmed and ticketed by 11 October 2010 in order to guarantee existing fares.
For more information on Any Belgian Station please click here.
FRENCH STRIKE ACTION 22ND - 23RD SEPTEMBER 2010
16/09/10
A French National Strike will be taking place from 20h00 on Wednesday 22 September until 08h00 on Friday 24 September, disrupting all transport services in France. Eurostar services will operate as normal.
Travellers connecting within France who have difficulty getting to or from a Eurostar station can exchange tickets via their original point of sale. Eurostar tickets can be exchanged up to 60 days after their initial date of travel for a journey within the next 90 days.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on
08448 224 334 with any queries.
EUROSTAR SERVICES OPERATING NORMALLY ON TUESDAY 7 SEPTEMBER
06/09/10
A French National Strike will be taking place from 20h00 (Continental time) on Monday 6 September until 08h00 on Wednesday 8 September which will severely disrupt all transport services within France. Eurostar services will however operate as normal.
Travellers connecting within France who have difficulty getting to or from a Eurostar station can refund or exchange tickets at their initial point of sale. Eurostar tickets can be exchanged up to 60 days after their initial date of travel for a journey within the next 120 days.
Please contact eurostar4agents at eurostar4agents@eurostar.com or on
08448 224 334 with any queries.
STANDARD PREMIER AVAILABLE FOR TRAVEL FROM WEDNESDAY 1 SEPT
31/08/10
This is what our three classes of service will look like:
Business Premier
This will remain as our dedicated full-service business product. It will continue to offer fast track check-in, lounge access and an on-board environment offering the highest standard of service. Full on-board catering and full ticket flexibility will be available to meet the requirements of our most discerning business travellers.
Standard Premier
Standard Premier will be our mid-range product. It will offer the freedom to work, think or simply unwind in quiet, spacious surroundings. This class will offer a light catering option and provide some flexibility through a combination of restricted and semi-flexible fares with exchange and refund fees.
Standard
This will continue to offer good value for money, a convenient seat-only service offering semi-flexible fares with exchange and refund fees, and restricted fare types.
Please contact eurostar4agents at eurostar4agents@eurostar.com or 08448 224 334 with any queries.
BRUSSELS-MIDI 'DEPARTURE TODAY' OFFICE CLOSED TODAY
26/08/10
The 'Departure Today' office at Brussels-Midi, where travellers can buy, exchange and pick-up tickets, is closed today, Thursday 26 August, due to SNCB industrial action.
Travellers can go to the Eurostar check-in to obtain or exchange their tickets, however it will not possible to buy Eurostar tickets at Brussels-Midi today.
We apologise for any inconvenience this might cause.
For further information, please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com.
ENGINEERING WORKS ON 30 & 31 OCTOBER AND 20 NOVEMBER 2010
19/08/10
Due to engineering works on 30 October, 31 October and 20 November, some trains from Paris to London will be leaving earlier than their scheduled departure time.
Click here for details of the changes to departure times and please advise travellers accordingly.
We apologise for any inconvenience this might cause.
For further information, please contact Eurostar4agents on 08448 224334 or email eurostar4agents@eurostar.com.
ADDITIONAL LONDON-PARIS SERVICES DURING PEAK SUMMER PERIOD
22/07/10
Due to an increase in demand during the peak summer period, we will be running additional London-Paris services between 30 July and 29 August 2010.
All seats on these trains will be standard class only, and tickets will be on sale at a special price of £69 return from 09h00 today, Thursday 22 July.
London to Paris
- Train 9028 departing 13h31, arriving Paris 16h47 (Friday and Sunday only)
Paris to London
- Train 9045 departing 16h43, arriving London 17h59 (Friday only)
- Train 9037 departing Paris 14h43, arriving London 15h59 (Sunday only)
Please contact eurostar4agents at eurostar4agents@eurostar.com or on
08448 224 334 with any queries.
EUROSTAR4AGENTS CLOSED ON WEDNESDAY 21 JULY
15/07/10
Please be advised that the Eurostar Contact Centre will be closed on the 21 July 2010 for training purposes. This will mean that the Eurostar4agents Helpdesk (08448 224 334) and the concessions booking hotline (08448 224888) will also be closed.
We would be very grateful if you could make a note of this date and contact us ahead of this time should you need to.
We apologise for any inconvenience this may cause and look forward to hearing from you soon.
EUROSTAR SKI SERVICES - 2010 - 11 WINTER SEASON
13/07/10
Tickets are now on sale for the daytime ski service direct from St Pancras International and Ashford International to the French Alps for the 2010-11 winter season.
The first service will depart on Sunday 19 December 2010 and services will run until Saturday 16 April 2011. Trains will stop at Moûtiers, Aime-la-Plagne and Bourg St Maurice, giving access to over 40 resorts, including top ski destinations such as Courchevel, La Plagne, Tignes, Méribel, and Les Arcs.
Return fares start from £149, please click here for fares information.
For any other queries, please contact eurostar4agents at eurostar4agents@eurostar.com or on 08448 224334
EUROSTAR SERVICE UPDATE - FRIDAY 9 JULY
09/07/10
Following yesterday evening's disruption due to the suspension of the high-speed line in the UK, Eurostar is operating a normal timetable today.
For full details of compensation for disrupted travellers, please click here.
Thank you for your patience and understanding.
Please contact Eurostar4agents at eurostar4agents@eurostar.com or on
08448 224 334 with any queries.
