Eurostar Group Limited ("Eurostar") is committed to protecting your privacy. This privacy policy explains Eurostar's data processing practices and how Eurostar uses any visitor information or personal data.

Consent

By using the Eurostar4agents website and its services, you consent to the collection and use of the information for the purposes set out below.

Visitor Information Collected

Eurostar will be the data controller under the Data Protection Act 1998, and any personal data you provide will be kept on file for our reference. This allows us to process your enquiries more efficiently and gain a better understanding of your requirements and our business relationship. Eurostar may monitor webserver activity for the purpose of data analysis, sales and marketing reports, frequency of visits and developing marketing profiles.

Use of Visitor Information

If you submit personal data online to Eurostar, your personal data will be used principally to provide you with correspondence from Eurostar and its representatives in reply to your request. We retain the data you provide from time to time, including data we collect when you use our services and facilities.

If you wish to amend the personal data that you have submitted online, email us at newsletter@eurostar.com or write to Eurostar Group Ltd, Customer Services, Eurostar Group Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or  telephone us on 08448 224 777 or from outside the UK call +44 1777 77 78 78.

Disclosure of Your Information

Eurostar may use your information for market research and strategic development purposes to assist us in new product development and for making further enhancements to our communication plans so that they are more aligned to your profile.

Eurostar will not disclose your information under any other circumstances than described in this privacy policy without your consent unless Eurostar is required to do so legally.

Cookies

Eurostar places a cookie on your computer when you first enter the website to identify your country and (if applicable) language preferences. A cookie is a piece of data stored on your hard drive containing information about you, which enables us to display content relevant to your market. Only non-personal information is stored in your cookie. If you disable the cookies, you will still be able to use the website.

We use "cookies" to identify you when you visit the Eurostar site and to build up a demographic profile.

Security of passenger information

Eurostar stores passenger information in a central database, which is managed by our administrative staff and authorised agencies and is accessible electronically. Security measures are in place to ensure that data can not be accessed by unauthorised persons. From time to time people such as I.T. systems suppliers may need to access the system. Eurostar's security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Your Personal Data

You have the right to see the personal data held on you by Eurostar. Eurostar will provide this information for the maximum fee permitted by statute.

Please put your request in writing to:

Eurostar Group Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or by e-mail to newsletter@eurostar.com.

Alterations to this privacy policy

If Eurostar decides to change this privacy policy, the changes will be posted on this page.

Outside European Economic Area (EEA)

If you live outside the European Economic Area and wish to submit personal data online, by submitting the personal data you are deemed to have given your consent to having your personal data transferred outside the European Economic Area, for the purposes outlined in this privacy policy.

Other linked websites

This website www.eurostar4agents.com may contain links to other websites which are outside Eurostar's control and are not covered by this privacy policy. The privacy policies of these other sites may differ from this one.

To query protection of your personal data

Please note that as the data processing takes place in the United Kingdom, it is English law which applies, even in a communication with an agent outside of the United Kingdom. If you have any questions or comments concerning your personal data, including the way Eurostar protects your privacy or processes your personal data please write to Eurostar at Eurostar Group Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or by e-mail to newsletter@eurostar.com. Eurostar's policy is to correct any mistakes as soon as they are brought to our attention within the office working hours of Eurostar, Monday to Friday 9am-5pm GMT, excluding English public holidays.