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- Please refer to the fare guide for ticket refund conditions.
- Fully flexible tickets can be refunded up to 2 months after the date of travel
- Tickets booked through GDS should be processed for refund through BSP/ ARC
- Tickets booked through ELGAR should be refunded in the system at their original point of sale.
- Any ELGAR tickets that cannot be refunded in the system should be sent to this address:
Eurostar4agents
Kent House
81 Station Road
Ashford
Kent TN23 1AP
- Please allow at least five working days for postage. We advise tickets are sent special or recorded delivery as we are unable to action a refund without the orignal tickets.